LSU Health Continuing Dental Education is the brand name of LSU’s overall continuing dental education program and represents the long-standing affiliation and working relationship between LSU Health New Orleans School of Dentistry and The Louisiana Academy of Continuing Dental Education, Inc. for the purpose of developing continuing education programs.
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Course Description

LSU DAY IN ARKANSAS: Dental Office Organizational Systems for a More Productive and Enjoyable Practice
with Robert D. Westerman, DDS
Held at the National Park Community College in Hot Springs, Arkansas
Course #27-12  -  Friday, July 20, 2012  -  7 hrs clinical CDE credit
Early Bird Fees (extended to July 18th):  Dentist - $265       Hygienist - $145    Assistant or other staff member - $75

Regular Fees (Register July 19-20):  Dentist - $295       Hygienist - $175    Assistant or other staff member - $95
Whatever kind of practice you want or dream of can be achieved. But this is true only if you know (1) the steps to get you there, (2) how to implement more efficient systems for the way you want to practice, and (3) how much you want to produce. How to deal with the people part of your practice is your greatest challenge and the common denominator of your success or lack of it. Having and using proven and effective organizational systems in your practice is paramount to achieving your goals.

Course Objectives

Upon completion of this course, attendees will have a better understanding of:

  • The three main dental office problems and the confusion they cause.
  • Finding the practice blind spots. It's what we don't know that hurts us.
  • Using checklists to simplify managing your practice.
  • How to unburden the doctor and staff to make life easier.
  • Knowing when to increase the size of your staff and when to reduce it.
  • What does purpose and goodwill have to do with teamwork, production, and morale?
  • Playing a game without a scoreboard. Who is producing and who is not?
  • How the entire staff can be effective at saving costly broken appointments.
  • The seven objections people have to going to the dentist and what to do about them.
  • Which patients we can trust and open an account for and which ones we cannot.
  • What is the first prerequisite to your patients accepting your treatment recommendations? What's the second? What are other things we can do?
  • Handling conflicts and upsets which today seem top be a way of life.
  • How to schedule the doctor and hygienist(s) so you are never overloaded, yet very productive.

Dr. Robert D. Westerman did his undergraduate work at LSU and attended Loyola University School of Dentistry, and has been a highly successful solo practitioner of General Dentistry since 1965. He has served extensively in his local and state dental associations, and is a frequent contributor to dental journals and textbooks. Dr. Westerman has lectured and taught at many dental association conventions, study groups, and management seminars in a variety of healthcare settings. He holds five patents in the dental field and is the author of the highly acclaimed Classic Practice Series on dental management. He and his wife, Peggy, are the founders of Classic Practice Resources. 

The LSU Continuing Dental Education name is used to represent the long-standing affiliation between LSU School of Dentistry and The Louisiana Academy of Continuing Dental Education, Inc., for the purpose of developing continuing education programs. Louisiana State University School of Dentistry/The Louisiana Academy of Continuing Dental Education, Inc. is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP neither approves or endorses individual courses or instructors nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www. LSU Continuing Dental Education designates each course for a maximum number of hours of CDE credit as listed in the course descriptions herein. CANCELLATION AND REFUND POLICY: LSU Continuing Dental Education / The Louisiana Academy of Continuing Dental Education, Inc., reserves the right to cancel any course should circumstances warrant such action. In the event a course is cancelled or filled, the Academy will either refund the full tuition or apply the tuition to the next course of your choice. If you must cancel your registration for a course, the Academy will either refund the full tuition (minus an administrative fee) or the Academy will apply the tuition you paid (minus an administrative fee) to the next course of your choice if the Academy receives written notification of your withdrawal 15 working days prior to a lecture course or 30 days prior to a participation course. Notification of withdrawal received after a course begins will result in forfeiture of the entire tuition. EQUALITY OF EDUCATIONAL OPPORTUNITY: Louisiana State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, age, or disability. NEW KNOWLEDGE RELATED TO DENTAL PRACTICE: Dental educational institutions have an obligation to disseminate new knowledge related to dental practice. In so doing, some presentations may include controversial materials or commercial references. Participants are cautioned about the potential risks of using limited knowledge when incorporating techniques and procedures into their practices, especially when the course has not provided them with supervised clinical experience in the technique or procedure to ensure that they have attained competence. Sponsorship or partial sponsorship of a continuing education course by the LSU School of Dentistry does not necessarily imply endorsement of a particular philosophy, procedure, or product. CONTINUING EDUCATION CREDIT: CE credit awarded for participation in a course or activity may not apply toward license renewal in all states. It is the responsibility of each participant to verify the requirements of his or her state licensing board.


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Phone: 504.941.8193  •  Fax 504.941.8403  •